Audience

Individuals who have limited experience and confidence when answering the phone at work.

Outcomes

You will understand the importance and key aspects of handling phone calls at work. You will be able to answer the phone in a professional manner, take messages and end a call which requires further action.

Course Content

The Importance of good telephone skills
The verbal handshake
How to read customers
Managing difficult customers
Closing a call
Taking and passing on messages

Duration

2.5 hours with lots of hands-on practical exercises

Price

£250 or £315 including the hire of a room with 8 connected handsets