3 hour Excel & Word Sessions | Beginner to Advanced
£100pp (excl GST)

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We can create content for Inductions,
Micro Learning modules and Training Videos


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3 fully equipped rooms
£45 per hour | Daily rates available

Room Hire

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Inductions | In-house systems
Support | Project Work


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Inductions | Migrations
New Processes | Best Practice

Systems Training

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ALX Training / Telephone / Telephone Skills

Telephone Skills


Individuals who have limited experience and confidence when answering the phone at work.


You will understand the importance and key aspects of handling phone calls at work. You will be able to answer the phone in a professional manner, take messages and end a call which requires further action.

Course Content

The Importance of good telephone skills
The verbal handshake
How to read customers
Managing difficult customers
Closing a call
Taking and passing on messages


2.5 hours with lots of hands-on practical exercises


£250 or £315 including the hire of a room with 8 connected handsets

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    +44  1534 873785
    +44  7797 774676
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    Hilary House
    19 Hilary St
    St Helier, Jersey
    JE2 4SX