Individuals who have limited experience and confidence when answering the phone at work.
You will understand the importance and key aspects of handling phone calls at work. You will be able to answer the phone in a professional manner, take messages and end a call which requires further action.
The Importance of good telephone skills
The verbal handshake
How to read customers
Managing difficult customers
Closing a call
Taking and passing on messages
2.5 hours with lots of hands-on practical exercises
£250 or £315 including the hire of a room with 8 connected handsets
Fill out the form below to discover how ALX Training can help you:
Or talk to us directly...
+44 1534 873785
+44 7797 774676